Terms & Conditions

Welcome to CapSolver!

These terms and conditions outline the rules and regulations for the use of CapSolver LLC’s Website, located at www.capsolver.com.

By signing up to CapSolver LLC and registering an account on our website, you have accepted these Terms and Conditions (this “Agreement”). We have the right to, in our sole discretion, modify this Agreement from time to time and such updated Agreement shall enter into effect thirty (30) days from the date it had been posted on our website. We will notify you of such updates through website announcements or email, and you are therefore advised to re-read these Terms and Conditions on a regular basis. Do not use or continue to use CapSolver if you do not agree to any of the Terms and Conditions; your use of the Services will be considered as the acceptance of the Terms and Conditions in effect at the time. By using our Services, you also grant us the right to reasonably use your name and/or logo for promotional purposes on our website and other promotional materials.

Terms and Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all other agreements between us:

“Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions.
“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
“API”, refers to the application programming interface.
“Availability” refers to the property of being accessible and usable upon demand by an authorized entity.
Any use of the above terminology or other words in this Agreement in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Section headings included herein are for convenience of reference only and shall not be given any substantive effect in limiting or otherwise construing any provision herein.

Your Warranties, Representations and Covenants

You warrant, represent and covenant to us that:

You are authorized by your entity to enter into this Agreement on behalf of your entity.
You have carefully read and fully understand the terms of this Agreement.
You have reached the legal age for using our Services under the applicable jurisdiction.
All information and materials you provide to us are accurate, complete, non-misleading, and up to date.
To the fullest extent permitted by law, you shall be solely responsible for your use of our Services, and you shall defend, fully indemnify, and hold us harmless from and against any and all claims, actions, damages, expenses (including reasonable attorneys’ fees), losses or liabilities incurred by or asserted against us for injury (including death) to persons or damage or destruction to property and any and all fees, costs or penalties incurred by us, to the extent that such claims, actions, damages, expenses, losses, liabilities, fees, costs or penalties are caused by or arise out of your use of our Services; provided that you shall not be required to indemnify us for any loss or claim to the extent such loss or claim is due to the negligence or willful misconduct of us.
You shall not share your account privileges with anyone unless we have previously approved such sharing in a written form. We have the right to, at our sole discretion, suspend our Services to you if such sharing is detected by us.
You shall not conduct any of the Prohibited Activities as described in these Terms and Conditions.
Your use of our Services will comply with all applicable laws and regulations.

License

Unless otherwise stated, CapSolver LLC and/or its licensors own the intellectual property rights for all material on CapSolver. All intellectual property rights are reserved. You may access this from CapSolver for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from CapSolver
Sell, rent or sub-license material from CapSolver
Reproduce, duplicate or copy material from CapSolver
Redistribute content from CapSolver

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. CapSolver LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of CapSolver LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, CapSolver LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

CapSolver LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant CapSolver LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Confidential Information

Each Party agrees to hold in confidence all Confidential Information of the other Party, and not to disclose such Confidential Information to any third party without the prior written consent of the other party.

“Confidential Information” means any and all information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”), whether orally, in writing, or by any other means, that is designated as confidential or that, by its nature or the circumstances surrounding its disclosure, ought to be treated as confidential.

The Receiving Party shall not use any Confidential Information of the Disclosing Party for any purpose unless such use is necessary for achieving the purpose for which it was disclosed. The Receiving Party may disclose the necessary Confidential Information pursuant to a subpoena, judicial or governmental requirement, or order, and the Receiving Party shall not be liable in damages fro any such disclosure as long as the scope of the Confidential Information disclosed is necessary under the circumstances.

The Receiving Party shall take all reasonable steps to protect the confidentiality of the Disclosing Party's Confidential Information, including, but not limited to, using the same degree of care that it uses to protect its own confidential information of a similar nature.

The obligations of confidentiality under this Agreement shall survive the termination of this Agreement until the disclosure of which will not negatively affect the Disclosing Party in any way.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of CapSolver LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to CapSolver LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of CapSolver LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we provide our Services as is, excluding all representations, warranties (whether express or implied) and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature. In no event shall we be liable to you, whether in contract or in tort or under any other legal theory for lost profits or revenues, loss or interruption of use, or similar economic loss, or for any indirect, special, incidental, consequential, punitive, or similar damages, arising out of or in connection with the performance or non-performance of this Agreement.

Subject to paragraph 1 of this section, our aggregated liability under this Agreement to your shall be limited to the fees we received from you under this Agreement.

Fees

Billing: We offer flexible payment options, including "pay per use" and package purchases. For "pay per use", you only need to recharge before using the service. To use CapSolver's services, users need to recharge in advance. You can find the "pay per use" prices on the official website homepage and the package prices in the Market section.

If your package subscription expires or is fully consumed, you have the option to renew it automatically or manually.

Automatic Renewal: If you have enabled the auto-renewal option for the package, when the package expires or is fully consumed, the system will automatically deduct the corresponding balance for the package price and renew the same usage of package.
Manual Renewal: If you have disabled the auto-renewal option for the package, when the package expires or is fully consumed, you need to manually select the desired package for renewal and click the "renew" button. Once clicked, the system will automatically deduct the corresponding balance for the package price and renew the package for you.
If you have any specific requirements, you can also contact our staff for manual renewal.

Unused portions of expired packages are non-refundable.

CapSolver operates on a prepaid system. After using the corresponding services, CapSolver has the right to deduct the corresponding fees from your prepaid balance. Users who use packages will have the corresponding package usage deducted.

All payment methods are available for selection from the payment options provided by CapSolver.

CapSolver reserves the right to modify rates (including increasing rates) and payment terms at any time without prior notice to customers. The modified rates and payment terms will be effective upon their publication in the system.

If you intend to request a refund for an order through our payment provider, please contact our official customer service beforehand to discuss the reason for the refund. We will do our utmost to assist you in resolving any issues you may encounter. We will not process refund requests for orders made without prior contact with us, and we may temporarily suspend your API key until you voluntarily reach out to us. CapSolver reserves the right to reject orders and payments for selected services, including but not limited to unsupported services, suspected fraudulent or unauthorized transactions, or illegal activities.

Free Trial

We currently do not offer a free trial policy. However, if you are an enterprise user and would like to experience our services in advance, we kindly request you to undergo the KYC verification process designed specifically for enterprise trials. Upon completion of the KYC verification, we will provide you with a free trial quota. Thank you for understanding our trial policy. If you have any further questions or need assistance, please feel free to contact our dedicated support team at [email protected].

Referral System & Developer program

Each customer can receive rewards for referring new customers based on the defined terms below. CapSolver pays rebates to customers based on the actions of new customers, such as their recharge behavior. CapSolver reserves the right to modify the terms of the referral program.

Referral System：When a user registers by clicking on a referral link, you will receive a certain profit share when your referrals add balance. The profit can be directly transferred to your account balance, or you can contact customer service to withdraw it when it accumulates to $200. The profit-sharing ratio may vary for each referrer, and CapSolver will adjust the ratio based on the actual situation of the referrer. CapSolver reserves the right to modify the profit-sharing ratio and inform the referrer at any time.

Developer program：Developers can earn developer share by adding App IDs to their software or programs. By adding the App ID to the task parameters, you can earn a share of the revenue when your referred users consume their balance. The current share ratio ranges from 8% to 20%. We will determine your starting rate based on your application description, or you can contact us to make adjustments. CapSolver will adjust the profit-sharing ratio based on the actual situation of the developer, and reserves the right to modify the ratio and inform the developer at any time.

The recharge amounts of new customers and the rebates for referrers and developers are provided by the company based on the results from the tracking system and reflected in the account. Both parties agree to use the proprietary tracking system as the most reliable source of information for calculating rewards under the Referral System & Developer Program.

If a customer violates any important terms of these terms or if the company receives notice that the customer has violated any terms or conditions related to these terms from any other entity, the company reserves the right to withhold or reduce any payments to the customer or any applicable laws or regulations.

Referrers and developers should promote the system and distribute referral links accurately and fairly, and protect and maintain the CapSolver's and system's reputation and image. Customers must not distribute links in a manner that may affect the CapSolver's reputation or engage in deceptive, misleading, or unethical behavior, or make false or misleading statements about the CapSolver, system, or referral program.

Availability Statement

Even the best captcha recognition services cannot guarantee a 100% success rate and 24/7 smooth operation. Your target captcha types or your target websites may change at any time, leading to captcha recognition failures. The optimal performance of any long-term captcha recognition service requires continuous monitoring and maintenance.

We do not provide special maintenance for any specific website. If a certain captcha service you need does not work on a particular website, it does not imply that the same type of captcha service will not work on all websites. Regarding such specific cases, we are unable to offer refund services.

Refund Policy

CapSolver offers intangible goods. Therefore, we do not offer refunds in any form.

Lack of competence or ability to properly use the service. CapSolver is not responsible for the education of clients, developers or any other types of third-party professions. We do not refund based on lack of competence.

Our team provides all the needed documentation, guides as well as material on privacy beforehand through the online blog as well as other channels.

All of our services have been tested by certified professionals and applications are properly navigated as well as described during the procedure. API requests are handled with care as well as immediate assistance with precise information.

Please notice, that we do not take any responsibility for the incompatibility of our products with third-party software, namely: scripts, extensions, add-ons, plug-ins, and so on. any refund/return/exchange request will be kindly denied. We do not ensure or guarantee that our products work flawlessly compatibility-wise with any third-party application, and support for applications as such is not provided.

Our Support Team is eager to assist you before, during, and after your purchase. The highly professional team will offer all of the knowledge in order to offer a suitable solution.

Before purchasing, make sure to inform yourself about the possible use cases. We are ready for your questions, practically any time of the day.

If you still have any concerns, please contact us at: [email protected]

Force Majeure

We won’t be held liable for any delays or failure in performance of any part of our Services, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.

Dispute Resolution

Any dispute, controversy or claim arising out of or relating to this Agreement or the breach, termination or validity thereof (“Dispute”) which arises between the Parties shall be resolved subject to Dispute Resolution Procedure set out as follows:

Any dispute arising out of or relating to this Agreement shall first be negotiated between the appropriate persons of each Party who shall have the authority to resolve the matter. As a result, any Dispute shall first be submitted to the Customer Support of CapSolver through the following email address: [email protected].

Miscellaneous

This Agreement constitutes the entire agreement and understanding between the Parties with respect to the matters referred to herein.

If any provision of this Agreement is to be considered as invalid, illegal or unenforceable in any way, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired in any way.

No delay or failure by any party to insist upon the strict performance of any covenant, duty, agreement or conditions of this Agreement or to exercise any right or remedy consequent upon a breach thereof shall constitute a waiver of any such breach or any other covenant, duty, agreement or condition.

CapSolver’s services strictly prohibit any user from engaging in purposes that infringe the interests of others, including but not limited to cybercrime, cracking, and fraudulent activities. CapSolver is committed to helping start-up companies with more powerful AI algorithms to do SEO, AD verification, benign crawlers and other business growth scenarios, helping them save budget.

If someone uses our services to infringe on your interests in an illegal way, please contact us immediately, once we verify that the case is likely to be true, we will stop their services and provide the information we have, and do our best to help you recover your losses.

We HATE cybercrime. If you are an anti-bot company and you observed fraudulent usage from perhaps one of our users, we will take this into serious consideration, please contact us immediately. If we verify that the case is likely to be true, the business that committed this abuse will be promptly kicked from our system and forbidden from any further interactions.

Compliance statement

CapSolver takes firm action against illegal or non-compliant use of CapSolver's captcha solving service and will assist law enforcement agencies in investigating potential misuse of the CapSolver network. We reserve the right to block your access to our Services regarding certain content in our sole discretion for compliance purposes, you are not entitled to any form of compensation, liability, indemnification from us for such blocking actions conducted by us.

We have the right to conduct any Know Your Client (KYC) process we consider appropriate in order to decide if we are to provide the Services to you.

We reserve the right, but are not obligated, to monitor your use of our Services to verify that you have not conducted any of the Prohibited Activities as described below. We may share your information with third parties, such as competent authorities, without your consent if such sharing is conducted in accordance with the applicable laws and regulations.

During our KYC process, monitoring process and other similar actions we take to verify your compliance status in using our Services, you shall fully cooperate and provide the requested materials to us within a reasonable period of time.

The use of the CapSolver network for illegal, fraudulent, or abusive activities is strictly prohibited , and any such suspicious activities will be duly investigated. If we consider that you are likely to have conducted Prohibited Activities as described below, or you are likely to conduct such activities, we have the right to suspend your right to access or use our Services in our sole discretion and at any time.

Prohibited Activities include (but are not limited to):

Any form of DDoS attacks.
Any form of collection of non-public information on any websites or other platforms.
Using our Services in a way that poses a security risk to the website.
Any form of spamming: the mass posting of any emails/comments/IRC messages and images.
Any form of advertising fraud or click fraud.
Impersonation or deceptive fraud purposes.
Any form of abusive use of our Services.
Any form of creating fake accounts or content.
Any form of Reselling CapSolver Services.
Any form of automatic ticket purchasing activities.
Any activities that may subject us to liability of any kind.
Any activities that may damage our reputation or goodwill.
Other activities that violate any applicable laws and regulations, third party rights, or any of the agreements between us.

How to contact us

Feel free to send your feedback, comments, and queries for technical support to [email protected].