Privacy Policy

Last updated: 11/03/2023 9:00 pm

This privacy notice for CapSolver LLC (' Company ,' 'we,' 'us,' or 'our' ), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

  • Visit our website at , or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

For matters related to your vital interests, such as your sensitive personal data, we have used bold fonts to bring them to your attention.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

I. What personal data do we collect from you

We collect your personal information for a variety of purposes, including but not limited to maintaining efficient business operations and providing you with the best product experience. We may collect the data that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

[We also obtain data through third parties. We protect any data obtained through third parties in accordance with the purposes stated hereinafter, as well as any other restrictions posed by the data sources.

Third party related feature: The third-party payment platforms you use to purchase our Services may provide us with your payment amounts, transaction history and invoices, which are used to confirm the specifics of your purchase of our Services.]

The personal information that we may collect from you depends on how you interact with us and how you use our Services, such as the choices you make and the products and features you use in our Services. The types of personal information we may collect from you include the following :

  • Contact data: Email addresses;
  • Credentials: Passwords;
  • Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment amounts, transaction history and invoices;
  • Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, Service consumption data, Domain name(s) accessed, API call address;
  • Communication logs: If you make an enquiry or communicate with us, we may collect communication logs.

II. How we use your personal data

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

Personal dataPurposes of usage
Email addressFor your account registration
PasswordsFor your account registration
Payment DataTo carry out our obligations under the contract concluded between us and to provide you with the information and services
Log and Usage DataTo administer and improve our services and for internal operations
Communication logsTo communicate more effectively and to improve the quality of our Services

III. Cookies and tokens

Like many businesses, we also collect information through cookies and similar technologies. Cookies used on our web pages are small text files that are placed on your device to store data. Web servers that place cookies in their domains can request such data. Such data usually consist of a string of numerals and alphabetical characters that can exclusively recognize your computer. However, they may contain other information as well. We use cookies and similar technologies to allow you to log in. You may reset your Internet browsers to reject all cookies or to specify certain cookies that allow transmission. If cookies are disabled on your device, some features on our websites and some of our services may not operate normally. We respect "do not track" (DNT) signals or other similar technologies detected and identified by the system. When such a DNT browser mechanism exists in your device, we will not track any information or place any cookies. Tokens are used for account system authentication of the currently logged-in User to allow cloud data interchange and to store user accounts and passwords for authentication so that you will not be required to log in every time you open the app. Tokens will be stored in the system for 7 days. They will be automatically deleted once the User has logged out.

IV. How we share/disclose your personal data?

Unless provided by the applicable laws and regulations otherwise, we will only share/disclose your personal data to relevant parties in a way that you are aware of and with your explicit consent. Please see below for details:

Third Party NamePersonal Data FieldsPurpose & ScenarioMethods of ProcessingContact Information
TidioEmail addressContacting you via the mailing systemStoring and using at specific times

V. How we store your personal data?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

VI. How we keep your data safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

VII. How we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

VIII. Methods for exercising your rights to privacy

Your Privacy Rights

  • Right to confirm: Per relevant laws and regulations, each data subject shall have the right to confirm whether their data are being processed by the data controllers.
  • Right to access: Per relevant laws and regulations, each data subject shall have the right to obtain information about their personal data, regardless of the time of storage, and to obtain copies of such information free of charge where the requests are lawful and reasonable.
  • Right to rectify: Per relevant laws and regulations, each data subject shall have the right to rectify any of their incorrect personal data held by data controllers in a timely manner. Considering the purposes of the processing, data subjects have the right to complete any incomplete personal data, including by providing supplemental statements.
  • Right to delete (i.e. right to be forgotten): Per relevant laws and regulations, each data subject shall have the right to ask their data controllers to delete any personal data about them in a timely manner where certain conditions are met and there are no overriding legitimate grounds for the processing. If such personal data requested to be deleted has already be disclosed to other parties or has gone public, we will consider available technologies and the costs of implementation, and take reasonable measures, including notifying relevant parties to delete the data when possible.
  • Right to restrict data processing: Per relevant laws and regulations, each data subject shall possess the right to restrict the data controller from processing his/her personal data, in any one of the following cases: (a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data; (b) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; (c) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; (d) the data subject has objected to processing pursuant to relevant provisions of the law pending the verification whether the legitimate grounds of the controller override those of the data subject.
  • Right to data portability: Per relevant laws and regulations, each data subject shall possess the right to receive their personal data in a structured, commonly used and machine-readable format from the data controller.
  • Right to object: Per relevant laws and regulations, each data subject shall possess the right to object at any time to the processing of their personal data on grounds related to their particular circumstances in accordance with the law. This also applies to analyses made based on these provisions. In case of objection by a data subject, we will cease to process his/her personal data, unless we can establish persuasive legal grounds for the processing of such data that take precedence over the interests, rights and freedoms of the data subject, or for the purpose of establishing, exercising or defending legitimate claims.
  • Automatic personal decision-making, including profiling: Per relevant laws and regulations, all data subjects shall have the right not to be subject to a decision based solely on automatic processing, which produces legal effects concerning him or her or similarly significantly affects him or her.
  • Right to withdraw consent for data protection**: Per relevant laws and regulations, all data subjects shall possess the right to withdraw their consent to the processing of their personal data at any time.

Account Information as An Example If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.
  • Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. If you have questions or comments about your privacy rights, or you want to exercise any of your privacy rights, you may email us at [email protected]. We will reply to your request within 15 business days.

IX. Changes to this privacy policy

We may change this Privacy Policy at any time. If we makes any changes, the Company will change the Last Updated date above. The Client undertakes to check such changes by itself. Any updates to this Privacy Policy shall become valid as of publication on the Website (Last Updated date). In case of substantial changes, we reserves the right to update the Privacy Policy subject to a relevant update notice and refreshing the Client’s consent. Unless the Client agrees with the revised version of the Privacy Policy, we reserves the right to suspend use of the System which require the Client’s data processing.